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Shipping
•Shipping is usually done within 48hrs of the order being received. in cases where an item is out of stock, on back order or on special order, TrueHair sales department will notify the customer via email with an approximate ETA.
• All shipments within the 48 Contiguous State will be sent via UPS Ground service or Airborne Express Ground, unless air delivery is requested. Your air options are Next Day Air, 2nd Day Air and 3-Day Select. For International Orders, we use UPS Expedited Service.
• For Air shipments, they are subject to Dimensional Weight. Please go to UPS.com and Fedex.com for explanation.

Shortages
• Please open your order immediately upon receipt. Inspect packing list with the products shipped.
• If shortages are found, please inspect box for split, crack or tears. Notify us at sales@truehaironline.com immediately.

Returns or Exchanges
• Return for exchange or refund will be allowed only within 7 Calendar days from receipt of merchandise.
• All authorized return merchandise must be unused and in it's original saleable packaging, All packaging, documentation and instructions MUST also be returned.
• Your Invoice and/or Packing Slip must also be returned.
• All returns must be sent Prepaid - no collect shipments will be accepted. Insure the returned parts for it's full value to protect yourself against loss with the carrier. We strongly recommend using UPS. If you send something Freight Collect to TrueHair Co, it will be refused by the Receiving Department. If we did not refuse at the time of delivery, your credit card will be charge for the shipping charges based on which carrier and which service utilized.
• No return or exchange on merchandise that shows signs of having been installed, modified, cut or color.
• All Returns are subject to a 12% Re-stocking fee.
• No refund on Shipping charges.
• All return products must have a RETURN MATERIAL AUTHORIZATION # (RMA#) issued by TrueHair Co. Returns will be refused without an RMA number.
• No return or exchange on special order items.

Validity of RMA#
• All return products must have a RETURN MATERIAL AUTHORIZATION # (RMA#) issued by TrueHair Co, Returns will be refused without an RMA number.